To us, service is everything. That's why we want to give you a little more information about ordering with us. That way, you can choose the right delivery option to suit your needs.
Before you place your order with Big K, please read the following guidelines carefully.
Big K operates from two sites: Our National Distribution Centre in Norfolk and our Retail Site in London. The Retail Site at Tottenham Hale delivers smaller quantities within the M25 and services shops, restaurants and cash and carry wholesalers within this area via our dedicated trade counter. The National Distribution Centre services all customers outside the M25, as well as customers within the M25 area who place orders over 3 pallets.
Placing your order
If you would like to place an order please fill out the trade enquiry form at the bottom of the page and we will send the appropriate price list and order form.
All orders can be emailed to [email protected]. Or, if you would prefer to speak to a member of the sales team, give us a call on 01366 501485. For orders from the Retail Site at Tottenham Hale (customers within the M25), please call 0208 808 6336.
As soon as we have received your order, a member of our sales team will contact you by email or phone to confirm your order and payment details, if applicable at this stage.
Please note the following minimum order quantities:
For trade deliveries from our National Distribution Centre:
- Barbecue fuel products: 1 mixed pallet consisting of a minimum of 35 outers/cases
- Winter fuel products: 1 mixed pallet of 40 outers/cases
- Restaurant deliveries: ¼ pallet, ½ pallet and full pallet options available
Deliveries from our London Retail Site and trade counter:
- Minimum Order Value for Delivery: £100
- Minimum Order Value for Collections: £50
- Order value based on prices before VAT and discounts
Ready to place your order?
Simply fill out the form below and one of our sales team will get back to you as soon as they can.
Alternatively, feel free to email us using [email protected] or call us on +44 (0) 1366 501 485 and a member of the team will be happy to help you.
Customisation is king. That’s why the Big K range of restaurant grade charcoal and wood is specifically tailored for professional kitchens. It provides the best possible combination of quality and performance, delivering long lasting heat and vibrat flavours for your menus. With a wide range of charcoals suitable for specific tastes and cuisines, it’s easy to find the perfect charcoal to compliment your culinary vision and offering.
True quality comes from consistency. We’re constantly testing all of our charcoal to ensure the perfect cook, every time. Our robust and modern manufacturing processes produce dependable, reliable charcoal and wood products that don’t change from batch to batch, meaning you can focus on creating the perfect dish, rather than worry about whether your charcoal is up to the task.
If your restaurant is cooking over wood and fire then Big K is your perfect partner. For wood burning pizza ovens we have an extensive range of wood products, including Kiln Dried Hardwood Logs using finest quality British Beech and Ash, and compressed sawdust Forno logs providing long lasting consistent heat. All these products can be easily stored and handled. Our British Kiln Dried Oak is ideal for smokers or for open grilling producing long lasting heat and flavour.
We believe in sourcing our product sustainably wherever possible. 100% of our wood is grown in Britain and sustainably and ethically sourced. Find out more about our sustainability journey here.
Try Big K restaurant grade charcoal for your business
If you are embarking on a new project, our experienced sales team can provide onsite consultations to discuss your requirements and assess your situation. Then we can advise you on the appropriate fuel type to meet your goals. We are professionals with a vast knowledge of the industry and we want to share our expertise with you – including everything from the appropriate type of commercial kitchen equipment using charcoal or wood, to fuel related flavour profiles. We are here to help make any project on any scale a success.