Delivery & Returns Information
Delivery Information
At Big K, we take pride in getting your order to you as quickly as possible. We despatch all orders on a next-day delivery service, Monday to Friday.
Where orders are received before 12pm, we aim to despatch the same day. Orders placed after 12pm, or over the weekend, will be despatched the next working day.
- Standard Delivery: 1-2 working days from despatch - £3.99, free when you spend £40 or more on Standard Order items
- Pallet Orders to Zone 2, Zone 3 & Zone 4 are priced according to your postcode
For all domestic orders under 120kg, Big K uses Team C as our courier partner. All orders are fully tracked - your tracking link will be emailed once your order has been despatched.
Orders over 120kg will be delivered by pallet; surcharges apply where relevant.
Delivery timescales are estimates. During peak periods and in circumstances outside our control, delivery may occasionally take a little longer. We always do our best to keep you informed.
** Pallet surcharge applies to Zones 2, 3 and 4 only.
*** Zone 4 pricing varies by location and will be confirmed at checkout.
AB1āAB99, DD1āDD99, DG1āDG16, DT1āDT8, DT12āDT99, E1āE98, EC00āEC99, EH1āEH99, EX1āEX99, FK1āFK21, G1āG99, IG1āIG4, IG10āIG11, IV1āIV3, KA1āKA26, KA29āKA30, KY1āKY99, LD1āLD99, LL35āLL56, LL58āLL78, ML1āML99, N1āN2, N4āN8, N10āN22, N81, NW1āNW3, NW5āNW6, NW8, NW10āNW11, NW26, PA1āPA19, PH1āPH7, PH11āPH14, PL1āPL99, SA2āSA3, SA16āSA17, SA19āSA73, SE1, SE3āSE8, SE17, SE19āSE24, SE26āSE27, SE99, SW1āSW99, SY10āSY11, SY15āSY25, TA16āTA20, TD1āTD15, TQ1āTQ99, TR1āTR93, W1āW2, W6, W8āW11, W14, WC1āWC99
Postcode list to be confirmed. If you're unsure which zone applies, please contact us before ordering.
GY1āGY10, HS1āHS99, IM1āIM99, IV4āIV36, IV40āIV56, IV63, IV99, KA27āKA28, KW1āKW17, PA21āPA38, PA41āPA49, PA60āPA78, PA80, PH19āPH41, PH42āPH44, PH49āPH50, PO30āPO41, ZE1āZE3
Tracking
To Track your Team C Parcel, visit the Team C website and select "Track my Parcel".
Click to Track Your Order.
Returns Information
All goods supplied are newly manufactured for sale and as such are manufactured to match the specifications shown within the product literature. If however the goods are considered unsatisfactory, such to the rare extent that a full replacement is required, we shall arrange to collect the goods and supply a merchantable replacement or offer a full refund after collection if appropriate.
Please email [email protected] or call +44 (0) 1366 501485 (Monday - Friday, 8:30am - 5:00pm) with your order number.
We will be happy to assist in organising a collection or replacement of the goods.