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Professional quality
High performance fuel
Great value
Low prices across our range
Free next day delivery
On orders over £30*
Free 48 hour delivery
On all pallet orders*

Order Procedures

To us, service is everything. That's why we want to give you a little more information about ordering with us. That way, you can choose the right delivery option to suit your needs.

Before you place your order with Big K, please read the following guidelines carefully.

Big K operates from two sites: Our National Distribution Centre in Norfolk and our Retail Site in London. The Retail Site at Tottenham Hale delivers smaller quantities within the M25 and services shops, restaurants and cash and carry wholesalers within this area. The National Distribution Centre services all customers outside the M25, as well as customers within the M25 area who place orders over 3 pallets.

You do not need to register on our website to place your order. Please print a copy for your records and email your order to [email protected].

As soon as we have received your order, a member of our sales team will contact you by email or phone to confirm your order and payment details, if applicable at this stage.

Please note the following minimum order quantities:

For trade deliveries from our National Distribution Centre:

  • Summer season: 1 mixed pallet of 35-40 outers for barbecue fuel and wood products
  • Winter season: 1 mixed pallet of 40-50 outers for winter fuel and wood products

For restaurant deliveries from our National Distribution Centre:

  • Year round: Half of a pallet of restaurant charcoal

Deliveries from our London Retail Site:

  • Summer season: 8 outers of any product
  • Winter season: 30 bags of any product

Order forms

Please use the following order forms to place your order, and email them to [email protected].

[Restaurants within M25] [Restaurants outside M25] [Wholesale orders]

Winter Fuel Launch Offer

Welcome to the new Big K Winter Fuel site. We're launching our new winter products, and we wanted to give you a special offer.

The first 100 orders of winter fuel over £30 will receive a pack of 6 heat logs absolutely free.*

All you need to do to take advantage of this great offer is checkout with £30 of qualifying winter fuel products. We'll automatically add the pack of 6 heat logs to your order.

*while stock lasts.