To us, service is everything. That's why we want to give you a little more information about ordering with us. That way, you can choose the right delivery option to suit your needs.
Before you place your order with Big K, please read the following guidelines carefully.
Big K operates from two sites: Our National Distribution Centre in Norfolk and our Retail Site in London. The Retail Site at Tottenham Hale delivers smaller quantities within the M25 and services shops, restaurants and cash and carry wholesalers within this area via our dedicated trade counter. The National Distribution Centre services all customers outside the M25, as well as customers within the M25 area who place orders over 3 pallets.
Placing your order
If you would like to place an order please fill out the trade enquiry form at the bottom of the page and we will send the appropriate price list and order form.
All orders can be emailed to [email protected]. Or, if you would prefer to speak to a member of the sales team, give us a call on 01366 501485. For orders from the Retail Site at Tottenham Hale (customers within the M25), please call 0208 808 6336.
As soon as we have received your order, a member of our sales team will contact you by email or phone to confirm your order and payment details, if applicable at this stage.
Please note the following minimum order quantities:
For trade deliveries from our National Distribution Centre:
- Barbecue fuel products: 1 mixed pallet consisting of a minimum of 35 outers/cases
- Winter fuel products: 1 mixed pallet of 40 outers/cases
- Restaurant deliveries: ¼ pallet, ½ pallet and full pallet options available
Deliveries from our London Retail Site and trade counter:
- Minimum Order Value for Delivery: £100
- Minimum Order Value for Collections: £50
- Order value based on prices before VAT and discounts