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Professional quality
High performance charcoal
Great value
Low prices across our range
Free next day delivery
On orders over £30*
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Company Profile

Big K have been importing charcoal products into the UK for over 40 years. The company began by importing pre-packed products to supply the restaurant market.
However, Big K expanded into the home barbecue market in the early seventies, and has since diversified its operation further to include a winter range. Our winter fuel range includes coal products, hardwood logs, and kindling wood. Big K also stock a range of outdoor living products, including barbecues and accessories. Our operations are now completely year round, with a diverse range of winter and summer fuels, as well as accessories and related outdoor living products.
Our operation

Our operations

Big K have two locations: our National Distribution Depot in Norfolk, and our Retail Site in London. Both of these sites carry a full range of stock, and operating both sites gives Big K the ability to ship quickly and efficiently to customers across the country.
Big K Norfolk

National Distribution Depot

In 1989, Big K invested in a freehold property and established its own packing plant in Stoke Ferry, Norfolk. This 7.5 acre site allows Big K to carry a significant stock holding in bulk as well as in finished goods. This system of packing and stock holding ensures quality, continuity of supply, and the ability to react quickly to market needs, with deliveries usually made within 72 hours of receiving an order.

To keep pace with the increased demands of the industry, Big K has made substantial investments both in the UK and abroad. For example, we have established a joint venture with a company in South Africa to produce FSC products, including disposable barbecues, instant light charcoal, charcoal and briquettes. This is backed up with significant investment in our own packing facilities for barbecue fuel lines in the UK.

Big K have recently completely rebuilt and modernised our production and warehousing facility at the National Distribution Depot:

  • Warehousing space increased from 54,000 sq.ft. to 82,000 sq.ft.
  • Stock holding capacity increased from 2,000 pallets to 8,000 pallets
  • Loading bays increased from 2 to 6
  • Fully racked warehousing
  • 3 separate warehouses compared to 1, with fully automated sprinkler system

All of the above modernisation and investment means that Big K is uniquely placed to serve the fuel marketplace. We are continuing to make significant investments into our facilities, to ensure that we match the requirements of our customers.

London Retail Site

In addition to the National Distribution Centre, Big K’s head office is based in Tottenham Hale, North London. This site is ideally located for Big K to operate a localised warehouse and distribution centre for areas within the M25.

With its own fleet of vehicles based at Tottenham Hale, Big K can offer a fast and reliable service to all their customers within the area.

Restaurants are directly served from here with weekly charcoal and log deliveries; shops receive deliveries ranging from small quantities to full pallets; and the site also operates a daily cash and carry facility for customers who do not have space to store their products.

The warehouse is fully racked and receives regular deliveries from the Norfolk depot to ensure all products are in stock and readily available all year round. Big K prides themselves in maintaining close customer relationships to meet the needs of their customers and help them to grow their own businesses.

The synergy created by operating both of these sites means Big K can serve all their customers with quality products and reliable deliveries, while keeping family values at the very heart of the business.

Forest Stewardship Council ®

The Forest Stewardship Council (FSC®) is an independent, not-for-profit, non-government organisation which provides standard setting, trademark assurance and certification services for companies and organisations interested in responsible forestry. FSC provides Chain of Custody standards for manufacturers and processors of forest products. The Chain of Custody standards allow credible tracking of certified wood and wood products from certified forests through trade and manufacturing to committed retailers and consumers.

Big K and FSC

Big K has been a certified supplier of FSC certified goods since 1997. The FSC logo and label is used by Big K to denote that the product is sourced from FSC certified suppliers, and can be tracked throughout the production process. The Big K Chain of Custody number is TT-CoC-001015. Find out more about FSC here.