Big K has been importing charcoal products into the UK for over 40 years. The company began by importing pre-packed products to supply the restaurant market.
As industry trends changed in the early seventies, Big K expanded into the home barbecue market. Over the following years we diversified further, adding a winter range to our offering. Our winter fuel range includes coal products, hardwood logs, and kindling wood. Big K also stocks a range of outdoor living products, including barbecues and accessories. With these additions to our operation, Big K runs continuously all year round, offering a diverse range of winter and summer fuels, as well as accessories and related outdoor living products.
Big K has two locations: our National Sales, Production and Distribution Depot in Norfolk, and our Head Office and Retail Site in London. Both of these sites carry a full range of stock all year round, increasing our ability to deliver quickly and efficiently to customers across the country.
National Distribution Depot
In 1989, Big K invested in a freehold property, establishing its own packing plant in Stoke Ferry, Norfolk. This 7.5 acre site allows Big K to carry a significant stock holding in bulk as well as in finished goods. Our unique system of packing and stock holding ensures quality, continuity of supply, and the ability to react quickly to market needs, with deliveries usually made within 72 hours of receiving an order.
Increasing customer demand for quick deliveries in a seasonal product range lead to increased investment in modern production facilities and improving supply chains.
In 2005, Big K rebuilt and modernised our production and warehousing facility at the National Distribution Depot:
- Warehousing space increased from 54,000 sq.ft. to 82,000 sq.ft.
- Stock holding capacity increased from 2,000 pallets to 8,000 pallets
- Loading bays increased from 2 to 6
- Fully racked warehousing
- 3 separate warehouses compared to 1, with fully automated sprinkler system
Due to our increased financial investment and modernisation strategy, Big K is uniquely placed to serve the fuel marketplace. We are continuing to make significant investments into our facilities, to ensure that we match the needs and expectations of our customers.
London Retail Site
In addition to the National Distribution Centre, Big K’s Head Office is based in Tottenham Hale, North London. This site is ideally located for Big K to operate a localised warehouse and distribution centre for areas within the M25.
At Tottenham Hale, our fleet of vehicles offers a fast and reliable service to all our customers within the area. We deliver charcoal and log orders to restaurants every week, and we also provide many shops with a range of orders from small quantities to full pallets. The site also operates a daily cash and carry facility for customers who do not have space to store their products.
The warehouse is fully racked and receives regular deliveries from the Norfolk depot to ensure all products are in stock and readily available all year round. Big K prides itself in maintaining close customer relationships to meet their needs and help develop their businesses.
The synergy between our two operational sites ensures that Big K can serve all of our customers with quality products and reliable deliveries.
Forest Stewardship Council ®
The Forest Stewardship Council (FSC®) is an independent, not-for-profit, non-government organisation that provides standard setting, trademark assurance and certification services for companies and organisations interested in responsible forestry. FSC provides Chain of Custody standards for manufacturers and processors of forest products. The Chain of Custody standards allow credible tracking of certified wood and wood products from certified forests through trade and manufacturing to committed retailers and consumers.