Delivery and returns policy
All deliveries are made by Parcelforce.
For next day delivery, order before midday Monday to Thursday. Orders placed between midday Thursday and midday Friday will be delivered the following Monday.
Order of values over £30 (inc. VAT) will be delivered for free.*
All customers will receive a text message when goods have been dispatched from our warehouse. Parcelforce will notify you the morning of your delivery date.
Customers will have the additional option to either leave the delivery with a neighbour, pick up from a local post office, or leave in a safe place.
Parcelforce will attempt delivery 3 times. If the delivery cannot be made an additional charge will be applied.
If you have any queries about our delivery charges, please email [email protected].
*Delivery to zone 1 UK mainland postcodes only, deliveries to postcodes in zones 2 and 3 and the Isle of Wight are subject to surcharges as detailed below.
|Area||Order value over £30||Order value under £30|
|Zone 1 Next Day Mon-Fri||Free||£8|
|Zone 2 Up to 4 Working Days||£20||£20|
|Zone 3 Next Day Mon-Fri||£30||£30|
|Zone 1 Sat||£16||£16|
|Zone 2 Sat||Not available||Not available|
|Zone 3 Sat||Not available||Not available|
|Isle of Wight Next Day Mon-Fri||£10||£10|
|Isle of Wight Sat||£25||£25|