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Professional quality
High performance fuel
Great value
Low prices across our range
Free next day delivery
On orders over £30*
Free 48 hour delivery
On all pallet orders*

Delivery

Delivery and returns policies

If you order a pallet and additional products, please be aware that we may combine these items into as few deliveries as possible. You may receive your additional products along with the pallet, or they may be sent separately.

If you have any queries about our delivery charges, please email [email protected].

Parcelforce deliveries

Deliveries on individual and multiple bags of all of our products are made by Parcelforce.

Spend over £30 (inc. VAT) on these products to get free delivery.*

For next day delivery, order before midday Monday to Thursday. Orders placed after midday will be delivered 2 days later.

Orders placed between midday Thursday and midday Friday will be delivered the following Monday, unless you select the Saturday delivery upgrade.
All customers will receive a text message when goods have been dispatched from our warehouse. Parcelforce will notify you the morning of your delivery date.

Customers will have the additional option to either leave the delivery with a neighbour, pick up from a local post office, or leave in a safe place.

Parcelforce will attempt delivery 3 times. If the delivery cannot be made an additional charge will be applied.

*Delivery to zone 1 UK mainland postcodes only, deliveries to postcodes in zones 2 and 3 and the Isle of Wight are subject to surcharges as detailed below.

Surcharges
Zone 1: All other UK mainland post codes
Zone 2: Postcodes AB30-31, AB33-38, Ab41-45, AB51-56, AB63, DD8-10, FK8, FK17-21, IV, HS, KA27-28, KW, PA20-49, PA60-80, PH10-11, PH13-14, PH17-26, PH30-44, PH49-50, TD15 2, TR21-25, ZE
Zone 3: Northern Ireland and Isle of Man. Postcodes BT and IM.

AreaOrder value over £30Order value under £30
Zone 1 Next Day Mon-FriFree£8
Zone 2 Up to 4 Working Days£20£20
Zone 3 Next Day Mon-Fri£30£30
Zone 1 Sat£16£16
Zone 2 SatNot availableNot available
Zone 3 SatNot availableNot available
Isle of Wight Next Day Mon-Fri£10£10
Isle of Wight Sat£25£25
Pallet deliveries

All of our pallet deliveries are made by Palletline.

All pallet orders will get free 48 hour delivery.*

For 48 hour delivery, order before midday Monday to Thursday. Orders placed after 12pm will be delivered within 3 working days. Orders placed between midday Thursday and midday Friday will be delivered the following Tuesday.

Please note that this is a kerbside pallet delivery. The drivers will deliver the pallet to the nearest vehicular access of your property. We are unfortunately unable to collect pallets.

Pallet deliveries are made between 9am and 5pm. If, on the day of arrival, you would like to know your delivery window, please ring the office on 01366 501485 and we can advise you. Please note that we are unfortunately unable to alter delivery times.

For all pallet deliveries, please indicate any delivery restrictions during the checkout process, for example, if you live down a narrow road or on a steep hill. Palletline will deliver to residential addresses using small vehicles, so access will be required for a box or Luton style van.

For next day pallet delivery a £20 surcharge per pallet is payable. This service is only available to mainland UK postcodes and excludes Scottish Highlands, Northern Ireland and the Isle of Wight. Please select this option at checkout. Please note the following table which details the full delivery options for each postcode zone.

*Delivery to zone 1 UK mainland postcodes only, deliveries to postcodes in zones 2 and 3 and the Isle of Wight are subject to surcharges as detailed below.

Surcharges
Zone 1: All other UK mainland post codes
Zone 2: Postcodes AB30-31, AB33-38, Ab41-45, AB51-56, AB63, DD8-10, FK8, FK17-21, IV, HS, KA27-28, KW, PA20-49, PA60-80, PH10-11, PH13-14, PH17-26, PH30-44, PH49-50, TD15 2, TR21-25, ZE
Zone 3: Northern Ireland and Isle of Man. Postcodes BT and IM.

AreaAll pallet orders (per pallet)
Zone 1 48 Hour Mon-FriFree
Zone 2 Up to 4 Working Days£20
Zone 3 Up to 4 Working Days£30
Zone 1 Next Day£20
Zone 2 Next DayNot available
Zone 3 Next DayNot available
Isle of Wight 48 Hour Mon-Fri£40
Isle of Wight SatNot available
Winter Fuel Launch Offer

Welcome to the new Big K Winter Fuel site. We're launching our new winter products, and we wanted to give you a special offer.

The first 100 orders of winter fuel over £30 will receive a pack of 6 heat logs absolutely free.*

All you need to do to take advantage of this great offer is checkout with £30 of qualifying winter fuel products. We'll automatically add the pack of 6 heat logs to your order.

*while stock lasts.