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Professional quality
High performance fuel
Great value
Low prices across our range
Free 48 hour delivery
On orders over £30*
Free 48 hour delivery
On all pallet orders*

Delivery

Delivery and returns policies

If you order a pallet and additional products, please be aware that we may combine these items into as few deliveries as possible. You may receive your additional products along with the pallet, or they may be sent separately.

If you have any queries about our delivery charges, please email [email protected].

Parcelforce deliveries

Parcelforce COVID-19/Coronavirus update: Changes to delivery procedure in relation to signing for and receiving items in the UK

In order to protect both our people and customers as much as possible, we will not be handing over our hand-held devices to customers to capture electronic signatures. Our drivers will instead log the first and last name of the person accepting the item and we will record the geolocation of the delivery. This will apply to all deliveries that normally require a signature.

If recipients are unable to come to the door or are self-isolating, we will post a customer contact card in the normal way, advising of other ways the recipient can arrange to get their item. For example, by getting a friend or family member (who is not resident with someone who is self-isolating) to collect the parcel from their local Parcelforce depot or Post Office branch, as specified on the card. They will need to bring along the card we left and a form of ID in the name of the person the item is addressed to. Examples of suitable ID are specified on the card.

UK service guarantee

Due to the current situation, there are significant impacts on our ability to maintain all our usual service levels. Due to COVID-19 we cannot guarantee next day delivery and customers are currently receiving their goods within 5 days ( excluding Saturdays). Unfortunately we are unable to offer a Saturday delivery option at this time. We apologise for any inconvenience this may cause, and are working hard  to fulfil the orders as quickly as possible.

Parcelforce standard terms

Deliveries on individual and multiple bags of all of our products are made by Parcelforce.

Spend over £30 (inc. VAT) on these products to get free delivery.*

For delivery, order before midday Monday to Thursday. Orders placed after midday will be delivered 7 days later.

Orders placed between midday Thursday and midday Friday will be delivered  around 7 days, currently we are unable to offer Saturday delivery.
All customers will receive a text message when goods have been dispatched from our warehouse. Parcelforce will notify you the morning of your delivery date.

Customers will have the additional option to either leave the delivery with a neighbour, pick up from a local post office, or leave in a safe place.

Parcelforce will attempt delivery 3 times. If the delivery cannot be made an additional charge will be applied.

*Delivery to zone 1 UK mainland postcodes only, deliveries to postcodes in zones 2 and 3 and the Isle of Wight are subject to surcharges as detailed below.

Surcharges
Zone 1: All other UK mainland post codes
Zone 2: Postcodes AB30-31, AB33-38, Ab41-45, AB51-56, AB63, DD8-10, FK8, FK17-21, IV, HS, KA27-28, KW, PA20-49, PA60-80, PH10-11, PH13-14, PH17-26, PH30-44, PH49-50, TD15 2, TR21-25, ZE
Zone 3: Northern Ireland and Isle of Man. Postcodes BT and IM.

AreaOrder value over £30Order value under £30
Zone 1 – 7 Days Mon-FriFree£8
Zone 2 – 7 Working Days£20£20
Zone 3 7 Days Mon-Fri£30£30
Zone 1 SatNot availableNot available
Zone 2 SatNot availableNot available
Zone 3 SatNot availableNot available
Isle of Wight – 7 Days Mon-Fri£10£10
Isle of Wight SatNot availableNot available 
 
Pallet deliveries

All of our pallet deliveries are made by Palletline.

All pallet orders will get free delivery (7 days).*

For 48 hour delivery, order before midday Monday to Thursday. Orders placed after 12pm will be delivered 7 working days. Orders placed between midday Thursday and midday Friday will be delivered the following Tuesday.

Please note that this is a kerbside pallet delivery. The drivers will deliver the pallet to the nearest vehicular access of your property. We are unfortunately unable to collect pallets.

Pallet deliveries are made between 9am and 5pm. If, on the day of arrival, you would like to know your delivery window, please ring the office on 01366 501485 and we can advise you. Please note that we are unfortunately unable to alter delivery times.

For all pallet deliveries, please indicate any delivery restrictions during the checkout process, for example, if you live down a narrow road or on a steep hill. Palletline will deliver to residential addresses using small vehicles, so access will be required for a box or Luton style van.

For next day pallet delivery a £20 surcharge per pallet is payable. This service is only available to mainland UK postcodes and excludes Scottish Highlands, Northern Ireland and the Isle of Wight. Please select this option at checkout. Please note the following table which details the full delivery options for each postcode zone.

*Delivery to zone 1 UK mainland postcodes only, deliveries to postcodes in zones 2 and 3 and the Isle of Wight are subject to surcharges as detailed below.

Surcharges
Zone 1: All other UK mainland post codes
Zone 2: Postcodes AB30-31, AB33-38, Ab41-45, AB51-56, AB63, DD8-10, FK8, FK17-21, IV, HS, KA27-28, KW, PA20-49, PA60-80, PH10-11, PH13-14, PH17-26, PH30-44, PH49-50, TD15 2, TR21-25, ZE
Zone 3: Northern Ireland and Isle of Man. Postcodes BT and IM.

Area All pallet orders (per pallet)
Zone 1 – Working Days Mon-Fri Free
Zone 2 Up to – 7 Working Days £20
Zone 3 Up to – 7 Working Days £30
Zone 1 Next Day Not available
Zone 2 Next Day Not available
Zone 3 Next Day Not available
Isle of Wight 48 Hour Mon-Fri £40
Isle of Wight Sat Not available