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Professional quality
High performance fuel
Great value
Low prices across our range
Free 48 hour delivery
On orders over £20*
Free 48 hour delivery
On all pallet orders*

Terms and conditions

Your statutory customer rights are not affected

The Company 

The person, company or organization purchasing goods or services from ‘The Company’, as shall be entered within the ‘customer’ section of all Company sales order/invoice documentation.

The Customer 

The listed terms and conditions shall apply to the sale and supply of BBQ products by Big K Products UK Limited (‘The Company’), to the entity hereby referred to as ‘The Customer’.

Retention of Title/Ownership 

Legal ownership of any goods supplied shall remain vested to ‘The Company’, until such time that full payment of any outstanding order/invoice monies has been received in connection with the sale. Should the ‘The Customer’ obtain goods prior to full order payment, ‘The Customer’ accepts that ‘The Company’ retains the right to demand and receive immediate settlement of outstanding monies prior to transfer of ownership, or the ‘The Customer’ grants ‘The Company’ unrestricted access to reclaim the goods, at which point an order cancellation process shall be instigated. The saleable condition of the goods prior to any reclaim is sole the responsibility of ‘The Customer’.

Return Procedure 

All goods supplied are newly manufactured for sale and as such are manufactured to match the specifications shown within the product literature. If however the goods are considered unsatisfactory, such to the rare extent that a full replacement is required, we shall arrange to collect the goods and supply a merchantable replacement or offer a full refund after collection if appropriate.


In the event of any complaint or grievance, ‘The Customer’ is to firstly make contact by telephone on 01366 500252, fax. 01366 500395, or by email to [email protected]. stating their order reference and the nature of their complaint. All communications of this nature will receive a response outlining ‘The Company’s’ position and course of action within 3 working days of the issue being raised. Should action be required by ‘The Company’ to redeem a matter, this shall be undertaken at the earliest opportunity with the assistance of the original manufacturer if deemed appropriate. It is the intention of ‘The Company’ to resolve any dispute amicably and to the satisfaction of ‘The Customer’ at the earliest opportunity.


In line with The Distance Selling Regulations, ‘The Customer’ shall have a period of 14 working days after the date of delivery within which time they may cancel their order for a product. Cancellations should be sent by email, by telephone, fax or by registered post to ‘The Company’ trading address, quoting the order reference given when the order was placed. It should be noted that if ‘The Customer’ decides to instigate cancellation proceedings through reason other than fault or damage as previously detailed, ‘The Customer’ shall incur at cost a collection charge to be agreed. Where an order is cancelled by the stated method prior to dispatch, no additional charges shall be sought and all monies received shall be refunded. Where refund monies are due, less the collection charge if appropriate, these monies shall be refunded at the earliest opportunity and within 30 days of the cancellation date.


Payment may be made by PayPal, Visa, Mastercard, Solo or Switch/Maestro. Time for payment shall be of the essence and any failure to pay shall entitle Big K Products UK Limited, at our option to treat the contract as repudiated by the customer, to delay delivery until paid or appropriate payment made by the customer to such of the Goods as Big K Products UK Limited may think fit notwithstanding any purported appropriation by the customer (without prejudice to any other remedy that the Seller may have). Receipts for payment shall be issued only on request.

Use Of Website 

These terms and conditions govern your use of our website. Our terms have been provided and approved by legal documents provider Please read the terms in full before you use this Website. If you do not accept these terms, please do not use this Website. Using the Website implies that you accept these terms. We do occasionally update these terms so please refer back to them in the future.

Site Access 

You will be able to access the majority of this Website without having to register any details with us. [However, particular areas of this Website will only be accessible only if you have registered.]

You are permitted to use our website for your own purposes and to print and download material from this Website provided that you do not modify any content without our consent. Material on this website must not be republished online or offline without our permission. The copyright and other intellectual property rights in all material on this Website are owned by us or our licensors and must not be reproduced without our prior consent. Subject to paragraph 0, no part of this Website may be reproduced without our prior written permission.

Site Uptime 

We take all reasonable steps to ensure that this Website is available 24 hours every day, 365 days per year. However, websites do sometimes encounter downtime due to server and, other technical issues. Therefore we will not be liable if this website is unavailable at any time. This Website may be temporarily unavailable due to issues such as system failure, maintenance or repair or for reasons beyond our control. Where possible we will try to give our visitors advance warning of maintenance issues but shall not be obliged to do so.

Visitor Conduct 

With the exception of personally identifiable information, the use of which is covered under our Privacy Policy, any material you send or post to this Website shall be considered non-proprietary and not confidential. Unless you advise to the contrary we will be free to copy, disclose, distribute, incorporate and otherwise use such material for any and all purposes. When using this website you shall not post or send to or from this Website any material: for which you have not obtained all necessary consents; that is discriminatory, obscene, pornographic, defamatory, liable to incite racial hatred, in breach of confidentiality or privacy, which may cause annoyance or inconvenience to others, which encourages or constitutes conduct that would be deemed a criminal offence, give rise to a civil liability, or otherwise is contrary to the law in the United Kingdom; which is harmful in nature including, and without limitation, computer viruses, Trojan horses, corrupted data, or other potentially harmful software or data. [We will fully co-operate with any law enforcement authorities or court order requiring us to disclose the identity or other details of any person posting material to this website in breach of Paragraph 0.]

Links to and from Other Website 

Any links to third party websites located on this Website are provided for your convenience only. We have not reviewed each third party website and have no responsibility for such third party websites or their content. We do not endorse the third party websites or make representations about them or any material contained in them. If you choose to access a third party website linked to from this Website, it is at your own risk. If you would like to link to this Website, you may only do so on the basis that you link to, but do not replicate, any page on this Website, and subject to the following conditions: you do not in any way imply that we are endorsing any services or products unless this has been specifically agreed with us; you do not misrepresent your relationship with us or present any false information about us; you do not link from a website that is not owned by you; and your website does not contain content that is offensive, controversial, infringes any intellectual property rights or other rights of any other person or does not comply in any way with the law in the United Kingdom. If you choose to link to our website in breach of Paragraph 5.2 you shall fully indemnify us for any loss or damage suffered as a result of your actions.


We take all reasonable steps to ensure that the information on this Website is correct. However, we do not guarantee the correctness or completeness of material on this Website. We may make changes to the material on this Website at any time and without notice. The material on this Website may be out of date, or on rare occasions incorrect and we make no commitment to ensure that such material is correct or up to date. The material at this Website is provided without any conditions or warranties of any kind. To the maximum extent permitted by law, we provide access and use of this website on the basis that we exclude all representations, warranties and conditions which but for these Terms may have effect in relation to this Website.

Exclusion of Liability 

Neither we nor any other party (whether or not involved in producing, maintaining or delivering this Website), shall be liability or responsible for any kind of loss or damage that may result to you or a third party as a result of your or their use of our website. This exclusion shall include servicing or repair costs and, without limitation, any other direct, indirect or consequential loss, and whether in tort or contract or otherwise in connection with this Website. Nothing in these Terms shall exclude or limit liability for (i) death or personal injury caused by negligence (as defined by the Unfair Contract Terms Act 1977); (ii) fraud; (iii) misrepresentation as to a fundamental matter; or (iv) any liability which cannot be excluded or limited under the law of the United Kingdom.

Governing Jurisdiction 

This Legal Notice shall be governed by and construed in accordance with English law. Any dispute(s) arising in connection with this Legal Notice are subject to the exclusive jurisdiction of England and Wales.

Use of your information

  • To provide you with information requested from us, relating to our products or services. To provide information on other products which we feel may be of interest to you, where you have consented to receive such information.
  • To meet our contractual commitments to you.
  • To notify you about any changes to our website, such as improvements or service/product changes, that may affect our service.
  • We do not send random marketing emails to personal email addresses (spam).

Big K Products UK Limited

Company Registration 1549574

Registered Office:

Unit 20, Millmead Industrial Centre

Mill Mead Road, Tottenham Hale, London, N17 9QU