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Professional quality
High performance charcoal
Great value
Low prices across our range
Free next day delivery
On orders over £30*
Order by 12pm
For next day delivery

Privacy Policy

We at Big K Products UK Ltd. are totally committed to protecting your privacy. We comply with the principles of the UK Data Protection Act 1998 and the Privacy and Electronic Communications (EC Directive) Regulations 2003 subsequently incorporating the EU Cookie Regulations of May 2011. We conform with the EU General Data Protection Regulation from 25 May 2018.

We collect information about you in order to process your order and to tailor your visit to our website to be as relevant to you as possible. That information will only be shared with other parties that are involved in the fulfilment of your order.

The information we hold may include:

  • Your name
  • Address
  • Phone number (for delivery issues)
  • Email address*
  • Credit/debit card details

Other information necessary for processing your order (we will advise you)

*This may be used one time only (but not retained) by Big K Products for independent research on our performance.

This data will be held in accordance with our internal security policy. If we propose to send your data outside the European Economic Area (EEA) we will seek your consent first.

We will never collect sensitive information about you without your agreement. You have a right to ask for a copy of the information which we are holding on you and we will provide this. We will delete information or correct any inaccuracies for no charge as soon as you make the request.

Big K only store and use information in order to:

  • Be able to deliver accurately
  • Support your account
  • Keep track of any outstanding payments
  • Streamline payment options such as direct debit
  • Analyze past order details

Big K promise to

  • Keep your information safe
  • Not sell your data to any third party
  • Give you the right to change any data we hold on you

Data will only be released to third parties (e.g. the police) on request where there is a legal requirement for us to do so.