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Big K Products

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Testimonials

Here are a few things our customers have said about us.

If you would like to leave any comments regarding our service or products for other users to view then please email us at sales@bigk.co.uk.

Just a quick email to say thank you very much for sorting out the delivery. It arrived at 8.00am Monday morning. Built and painted by Thursday in time for the party. All of my friends love it and I would not hesitate in recommending BIG K.

Jon Le Poidevin , June 2013

I would like to say that Big K does the best BBQ charcoal in the world after trying other brands experiences over the years. My favourite Big K product is 4pack orange instant lighting charcoal as not only its have a Great smell with proper BBQ smoke' all the meat taste awesome as well. I also like Big K slow burn charcoal for my fire pit

Also each individual bag fits my round antique 2doors control cast iron BBQ in perfect style and Big K charcoal allow me to slow cook foods as well, not like some other brands were it burned or cook too fast.

I would go a extra mile in order to find my favourite Big K charcoal, and I get very disappointed if I am unable to find or out of stock, so I try and stock up to avoid this.

Mr I Clare, June 2013

Thank you very much for sorting the barbecue out for us, it arrived all in one bit yesterday.

Thanks for excellent customer care and support. When we move we will be back to buy another barbecue from Big K, because the aftercare is second to none.

Ian and Paula House, April 2012

"I am not sure if you are the correct person to send this email to or even if you could pass it on on my behalf but I really wanted to say a very big thank you to yourself and a very lovely lady called Sinem, and would even like to extend it to Peter in Transport,and the delivery driver.

Sinem was extremely helpful and polite when placing my telephone order and peter was also polite when organising the delivery. Your delivery driver did an excellent job of loading my goods behind my back gate as i requested and therefore made it very easy for me to move the goods where they needed to be when I got home.

I have nothing but praise for the way my order with you has been conducted with you and look forward to doing more business with you next year!"

Jackie Peters, November 2011

"Thank you so much for replying to me. It is very kind of you to help us in this way. Thank you so much again for your help and I will make sure i always buy your products where possible in future."

Customer from York, November 2011

"I thank you very much for the restaurant grade charcoal which arrived and and was put to use yesterday. This was first-class customer service and you sent a first-class product. This is now my bbq fuel of choice and in due course I shall be ordering this product direct from Big K for home delivery."

Alan Boardman, October 2011

"We bought a Marteneka over a year ago. Super service, super price and super delivery. Sarah in the office is absolutely brilliant. Her polite mannerism and customer friendliness is second to none. Big K have surpassed my expectations of quality and value. I love my Braai (BBQ) and long may this brilliant company continue."

Donovan Watkins, June 2011

"Just to say thank you for your help & replacing the part for our BBQ. Hauliers delivered last week and we got the BBQ reassembled last night and its looking great. Hopefully this weather will last for the weekend and we can get The BigK bbq fired up again!

Your help and great customer service is greatly appreciated....my neighbour is very impressed with our BBQ so think he'll be placing an order with you soon."

Franek, June 2011

"Jut like to thank you for your item it was a nice to get a good quility item that will last for years. The courier you use was really helpful and prompt. I would have no problems recommending you to my freinds and family. Thanks again."

Bill Parsons, May 2010

"My Florida barbeque came on Saturday and the product and the service right the way through was fantastic very impressed and thanks for the quick delivery."

Vicky Slater, May 2010

"Just a thank you to your staff. What a pleasure to give my order to the lady who takes it. A happy helpful person. The gentleman who kindly rings to ask if I’d be in next day as they have deliveries in the area. Late afternoon (Saturday) and a helpful, polite young man arrives and he still has to go to Orpington, he must have been tired but still arrived cheerful. It all makes it a pleasure to deal with Big K. Thank you from me to your staff, they do you proud."

Mrs Harwood, Feb 2010

"I just wanted to say how impressed I was with your Service.

I ordered over the internet and was aware that delivery may take a little longer than normal due to the adverse weather.

Not only did someone phone me to establish that a next day delivery was suitable, the delivery driver was on-time and efficient and charming.

In this day in age it is unusual to find good service and your company has surpassed my expectations. I will be ordering again in future, and will certainly be recommending you to family and friends."

Home Delivery Customer, London Jan 2010

"What a wonderful service I have received, even down to the delivery driver who could not have been more helpful...in this day and age, customer service has gone downhill but not Big K, absolutely brilliant and will recommend you to all my friends"

London Winter Fuel Customer, Dec 09

"Good heavens! Yours must be one of the most efficient companies I've ever dealt with. Thank you for your reply - I couldn't see any evidence of an ashbox on the diagram/parts list, but I don't like to miss out you know. Do you hire out strong men? I think I can manage to move most of the pieces but the main platform is REALLY heavy!"

J&P Ridgwell

"These days people can be quick to complain so I hope you will appreciate hearing a testimonial from a satisfied customer who has installed a Tenere BBQ.

  • The plans, drawings and installation instructions on your website are clear and accurate.
  • Although on extended delivery, the BBQ arrived pecisely when you said it would.
  • Your carriers contacted us to arrange delivery as advised.
  • The delivery driver was extremely helpful and put himself out to leave the very heavy load in a position most convenient to us.
  • We are very pleased with the completed installation.

We now hope for a good summer to use it as much as possible!"

C Crowe

"Thanks so much for your courteous and swift response. I finished the building of the barbecue over the week end and my wife and I are both delighted. I did use about 1/4 of the second tube you supplied but was careful not to apply too much.

I should like to thank you personally for your excellent after sales support, and the extremely professional and helpful comments and advice. It is a great pity that more suppliers do not act in the same way as BigK in responding to customer queries and problems.

I will be telling all my friends and family about the BigK experience."

R Elms

"Thanks it arrived today - really pleased - fantastic quality"

Roof Sheets

"We are really thrilled with our Bar-B-Q. It arrived 3pm on a Monday afternoon, by 5pm it was all assembled and we cooked the first sausage on the Saturday. It's brilliant."

T&R Stratton